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Due to the various makes and models of Android devices, there are some devices that may have trouble connecting to your LaCie Rugged BOSS SSD. The following troubleshooting steps can be helpful when you are having connection issues.
Manually Detect a Mobile Device:
If the above troubleshooting does not resolve the issue, sometimes you need to put your LaCie Rugged BOSS SSD into manual detection mode to make a connection with your Android device. Instructions for this can be found in the user manual here.
Sometimes the battery optimization, or power saving settings on a phone can interfere with the connection to your Rugged BOSS SSD. Disabling these features for the LaCie BOSS app can sometimes solve connection issues. These settings can vary for each phone depending on the manufacturer and other factors, but can typically be found in the battery section. Here is how you would find them on Samsung phones using One UI: