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With the LaCie Rugged BOSS SSD, there are multiple ways to ingest data into the device. When you connect a camera or a drone to the Rugged BOSS SSD through the USB port and do an ingest, it uses either the Media Transfer Protocol (MTP) or the Picture Transfer Protocol (PTP). These protocols depend on the device connected to your Rugged BOSS SSD to work correctly. The Rugged BOSS SSD will make copy requests to the camera or drone you have plugged in, and then that device will transfer the files to your Rugged BOSS SSD. Sometimes, due to differing versions of the MTP/PTP protocols or other issues, your LaCie Rugged BOSS SSD may run into problems copying photos or videos directly from a camera or drone.
Most modern cameras and drones have a removable SD Card or MicroSD Card. If, for some reason, your Rugged BOSS SSD has difficulties ingesting data directly from your camera or drone, a simple solution is to remove the SD Card from the device and plug it into your Rugged BOSS SSD to start the ingestion from the SD Card. This will allow your Rugged BOSS SSD to have complete control over the data, and will help resolve any communication issues between your device and your Rugged BOSS SSD.