This article is for informational purposes only and no longer being updated by Seagate.

Why can’t I connect to the web administration page or access the shared folders on the Ethernet Disk?

There can be several reasons for this. Follow these steps to troubleshoot the network connection for your Ethernet Disk:

1. PHYSICAL NETWORK CONNECTION
Check the cables and network equipment for errors and also check that the network adapter of the client machine is working. Run the “IP Configurator” software to detect the Ethernet Disk on your network. Note: If you have problems detecting the Ethernet Disk using the “IP Configurator” software, make sure you have no firewall software enabled, which blocks traffic on UDP port 4445 and 4446. If you still have problems detecting the Ethernet Disk on the network using the “IP Configurator” software, you should use a cross-over cable to make sure that none of your network devices block multicast traffic.

2. NETWORK SETTINGS
In order to successfully connect to the Ethernet Disk web administration page, you need to make sure that the network parameters for your Ethernet Disk are properly configured. Ask your network administrator for the correct network parameters if you do not know how to set up the network parameters. Use the “IP Configurator” software to set up or detect the network settings for your Ethernet Disk. In order to check that the network parameters are correctly configured, use the “ping” command to see if the Ethernet Disk can be reached over the network. For more information on how to use this command check your OS documentation. Note: If you are trying to access the Ethernet Disk from a different subnet, you need to make sure that the default gateway address has been configured correctly.

3. USER PERMISSIONS AND SETTINGS FOR SHARED FOLDERS
In order to successfully connect to the shared folders on the Ethernet Disk, check the following settings:

Check that the user account that is being used has been assigned enough permission to access the share.
Check that the protocol that is being used has been activated for the share that you are trying to connect to.
Check that the service for the protocol that you use has not been disabled.

Note: If you still have problems connecting to the share(s), try to connect from another computer. If it still does not work, try to connect by using any of the other available protocols (AFP, FTP, HTTP, RDP or SMB).