This article is for informational purposes only and no longer being updated by Seagate.

Unable to connect to Ethernet Disk: Home Edition or Internet Space using homelacie.com

Unable to connect to Ethernet Disk Mini: Home Edition or Internet Space using homelacie.com

The homelacie.com website locates an Ethernet Disk Mini: Home Edition or Internet Space drive by knowing its external IP address. As external IP addresses frequently change, the first thing to do when there are connectivity problems is to wait a couple hours.

If that doesn't solve the problem, try to locate the drive on the LAN if possible. To do this, the Ethernet Disk's internal IP address will be required. There are a few ways to locate an IP address, but the best way is to get the information from the router it is connecting to.

Most routers show a "client list" in their web administration screen. These show all drives on the network. Try connecting to the router through a web browser to se if this data is available. If the drive is listed, type its IP address in to a web browse (ex: 192.168.0.101)

If this fails as well, try some physical troubleshooting. After each test, try to connect again.

Unplug the router for a couple minutes, then reconnect it.
Restart the Ethernet Disk. To do this, hold down the button on the front of the drive until it begins to flash. Release the button, and within a minute it will shut down. Press the button again to start the drive.
Undo any changes made since it last worked. Virus scanners, a new router, or a physical move can be the cause of the problem. If it has never worked, ensure the router is set up to allow connections from the outside.