Toolkit - RAID Alerts and Options

The difference between RAID 0 and RAID 1:

• RAID 0 - Data is split in half across both drives in the enclosure for Increased Performance
• RAID 1 - Both drives in the enclosure contain the same data for File Protection

Index

• RAID Setup Problem

• RAID is Broken

• RAID is Degraded

• Data Recovery

Situation 1: Toolkit reports there was a problem setting up the RAID.

Option A:

• Safely remove the drive from the computer

• Quit Toolkit and launch Toolkit again

• Reconnect the drive to the computer

• Go through the RAID Setup again

Option B:

• Go to https://www.lacie.com/support/software/lacie-raid-manager/

• Download the appropriate version of LRM for your operating system

• Use LRM to manage the RAID for your device

Situation 2: Toolkit reports the RAID is Broken.

This indicates the device was set up as RAID 0 and one or more drives have possibly failed. This message will also display for a RAID 1 if both drives have failed simultaneously.

Option A: Verifying the Issue

• Disconnect the device from the computer (use eject if available)

• Restart the computer

• Reconnect the device to the computer

• Check if Toolkit reports the same RAID Status

• Verify using a second computer

Option B: Creating a New RAID

• Do not proceed without an adequate backup

• Look at the disks’ health status in Disk Management / Disk Utility

• If the disks are healthy, use LRM to create a new RAID Volume

Note: Deleting a RAID and creating a new one is data destructive!

Option C: Repair Under Warranty

• Contact the LaCie support team at https://support2.lacie.com/ to request an RMA
   

If the data needs to be recovered, do NOT send the device in for repairs. It will be completely wiped to protect any sensitive information on the disks, and possibly replaced with another device.

Option D: Data Recovery

• Contact the laCie Support team for information on Data Recovery Services: https://support2.lacie.com/

Situation 3: Toolkit reports the RAID is degraded.

This indicates the device was set up as RAID 1 and one of the drives has possibly failed.

Your data should remain available to copy to another storage device. You will want to copy the data to another drive as soon as possible, before proceeding or attempting any type of repair.

Option A: Verifying the Issue

• Disconnect the device from the computer (use eject if available)

• Restart the computer

• Reconnect the device to the computer

• Check if Toolkit reports the same RAID Status

• Verify using a second computer

Option B: Creating a New RAID

• Do not proceed without an adequate backup

• Look at the disks’ health status in Disk Management / Disk Utility

• If the disks are healthy, use LRM to manage a new RAID Volume

Note: Deleting a RAID and creating a new one is data destructive!

Option C: Repair Under Warranty

• Contact the LaCie support team at https://support2.lacie.com/ to request an RMA
   

If the data needs to be recovered, do NOT send the device in for an RMA. It will be completely wiped to protect any sensitive information on the disks, and possibly replaced with another device. Since the data should be available currently, first make sure there is a secure backup of the data before sending the device in for an RMA.

Option D: Data Recovery

• Contact the laCie Support team for information on Data Recovery Services: https://support2.lacie.com/

Situation 4: If recovering the data first is absolutely vital.

If you cannot access the data on the RAID device and do not have a recent backup available, then your best next step is to contact the LaCie Support team for further troubleshooting steps and information on Data Recovery Services:

https://support2.lacie.com/