The following steps are considered advanced troubleshooting. Please read the entire article carefully as changing system files can cause other issues. If you do not feel comfortable making these changes, please use the native Windows Backup solution.
Toolkit depends on the Microsoft Windows Management Instrumentation (WMI) to get information about connected drives. If components of WMI become corrupted, Toolkit will be unable to detect the drive even when Windows can detect it.
Disclaimer: This article walks users through fixing MOF Registration Errors. These are required by the operating system for specific functionality.
To confirm there is an issue with WMI:
WMI should display general information about the computer:
If something other than the above is displayed, then there is an issue with WMI. Two examples of WMI errors are as follows:
For a complete list, see the following Microsoft article – WMI Error Constants.
Use the following to try and resolve this issue:
If the process fails saying Access Denied, please make sure that the command prompt is being ran as Admin.
If this did not resolve the issue but the message is being displayed, please contact us.