Twitter Facebook Google Plus Linked in

System Extension Blocked alert during software installation

 

This article provides instructions to enable kernel extensions that have been blocked during software installations in macOS.

Apple introduces a new security mechanism in macOS High Sierra 10.13  that requires a user’s approval before loading third-party kernel extensions (kexts). Several LaCie  programs are impacted by this macOS feature. Please see below for the list of impacted applications:
 

Software
 
Hardware
 
macOS alert message
 
LaCie RAID Manager2big Dock Thunderbolt 3
6big Thunderbolt 3
12big Thunderbolt 3
5big Thunderbolt 2
8big Thunderbolt 2
"Marvell Semiconductor Inc"
User-added image
LaCie Desktop ManagerRugged Family*
d2 Family*
Porsche Family*
"LaCie Ltd"
During software installation macOS won't prompt and alert message, but it still needed to be enabled under Security & Privacy. For additional information please visit here.
LaCie Private-PublicRugged Family*
d2 Family*
Porsche Family*
"Benjamin Fleischer"
User-added image
Toolkit Rugged SECURE"Seagate Technologies LLC"
User-added image
  
*Some of products of Rugged, d2 and Porsche families are not compatible with LaCie Desktop Manager and/or Private-Public.

Note: The macOS alert message shows the name of the developer who signed the KEXT, which comes from the Subject Common Name field of the Developer ID Application certificate used to sign the KEXT.

When installing a software on High Sierra you may receive an alert message “System Extension Blocked” see image below:

User-added image

 

Click OK, then proceed to Security & Privacy to enable the kernel extension in order to complete the installation.

Note: It’s important to know that once you press OK , you have 30 minutes to approve the software.

 

See Instructions to enable a blocked software:

 
  1. Click on Apple icon

  2. Open System Preferences

  3. Go to Security & Privacy

  4. Click on the Allow button displayed in front of the blocked software

Note: If  you may not be able click on Allow button, you need to unlock the pane. Click on lock icon User-added image at the bottom of the pane, then enter your admin password.
 

User-added image

 

  1. Click on Restart to restart computer right away or OK if you prefer to manually restart your computer.

 

Troubleshooting:

If the System software is not listed under the general tab of macOS Security and Privacy, it’s recommended to reinstall the software and immediately proceed with the steps 1 to 5.
 

Important: 5big and 8big Thunderbolt 2 products require the latest RAID firmware. if LaCie RAID Manager isn't detecting your device, please follow the instructions here to update your firmware. 


Additional troubleshooting for big Family devices (2big Dock Thunderbolt 3, 5big, 8big, 6big and 12big):

 

  • It’s recommended to install the latest version of LaCie RAID Manager LRM v2.8.1.97 or later

  • Make sure that “Marvell Semiconductor Inc” kernel extension is enabled under the macOS Apple icon>System Preferences>Security & Privacy.

  • If kernel extension is not listed under Security and Privacy, please reinstall LRM v2.8.1.97 or later, don’t restart the computer, and immediately go to System Preferences>Security & Privacy to enable the “Marvell Semiconductor Inc” kernel extension.