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Network v.2 Device isn't powering off

 If a network v.2 device won't power off when the hard switch is moved to off and you need to perform a reset. 

If you need to perform a factory reset on your device but are unable because the unit will not power off, please follow these steps. 

  1. Turn the power switch to OFF
  2. Unplug the power for 30 seconds
  3. Plug the power back into the device
  4. Switch it ON for only 2 seconds, then switch it back to OFF
  5. Once the light goes out, perform a standard reset