A short troubleshooting guide when the LaCie Network Assistant can't find a LaCie Network device on the network.
There are several reasons why LaCie Network Assistant (LNA) might not immediately detect a NAS disk on your network. Use the following checklist to troubleshoot:
- Is the NAS powered on and connected to your router? Many times NAS drives are not obviously powered on or have had their power connectors removed without notice.
- Is the computer you're using connected to the same network as the NAS?
- Some computers require that you reboot after installing LNA to complete the process.
- If your router or computer have a strict firewall in place, you may need to create an exception for LNA. Most computer based firewalls include a list of applications that are blocked so you can give it an exception.
- If your router has UPnP disabled, you will need to enable it. See the router's manual or support help for more information on doing this. Note: Some Airport models do not support UPnP.
If there are still issues, please contact LaCie technical support to investigate other possible solutions.