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Adobe FAQ

There are a few ways to redeem the Adobe offer included with your drive. The Adobe redemption method depends on your device

  • The most common - locate the ‘Start_Here’ icon on your drive.
  • For some LaCie drives - locate the flyer in the box with a code.
  • For DJI Copilot - register through the Copilot app and wait for the confirmation e-mail.

Using the ‘Start_Here’  method

  1. Using a file browser such as File Explorer or Finder, open your drive.
  2. Click the Start_Here icon.
  3. Start_Here opens in a browser window. Proceed through the sequence until you reach the Adobe tab and then click Get offer.
    NOTE: If you are having issues with ‘Start_Here’, or the ‘Start_Here’ is no longer on your drive, contact support.
  4. Follow the onscreen instructions to redeem your Adobe offer.


How can I redeem the offer?

  • For products other than the LaCie DJI Copilot, if the box didn’t include a flyer with a code then you must use the ‘Start_Here’ icon on the drive. For DJI Copilot register using the app and wait for the confirmation e-mail.

Will it work if I register at

  • No, registering at will not work. The redemption process must be done using one of the ways listed at the top of the article.

Can I redeem multiple Seagate Adobe plan offers?

  • Yes, limit 2 offer redmptions per Adobe ID.

When does the offer expire?

  • The Adobe Premiere Pro offer for the DJI Fly Drive expires on May 31, 2019.
  • The Adobe 4-month Photograpy offer expires on November 30th, 2024.
  • See Adobe terms and conditions for all other offers.

What if the ‘Start_Here’ icon is missing or there is no flyer in the box?

  • In these situations the only option is to contact Support with proof of purchase using this link -
  • Support will provide you with a custom link to redeem the offer.
  • Links from support will not work using Linux.
  • This process does not include DJI Copilot which must be done by registering through the Copilot app.