Gold Care

Dedicated Support

• 24-Hour Web-Based Assistance
  Get fast, personalized assistance through our web-based technical support system and receive an answer within one business day.
• In-House Technical Support
  Our Technical Support teams are located all around the world for the best response times possible. Wherever you are, you can be sure that LaCie is ready to help.
• Technical Experts Dedicated to Professional Products
  No one knows our products better. Our local technical support teams are experts in RAID, network environments, and rack-mounted solutions.

LaCie Best-in-Class Support Tools

• Remote Support
  LaCie technicians, on request, can access your computer to fix the problem quickly and efficiently.
• Voice Ticketing
  If you are having difficulty on a web support request our technicians make themselves available for phone support*. Support the way you want when you want it.
• On-line FAQ and Troubleshooting
  Check our online FAQs and knowledge base for help with basic support on your products. Enjoy step-by-step guides to help with configuring your product.

Phone Support*

• Expert Support at No Cost
  Experience our first-class phone support at no cost to you.
• Single Contact
  A single expert will be your primary contact throughout the support process, making it easy for you to communicate with us and get updates.
• Support When You Need it
  Our technical support team is on hand five days a week, 10 hours per day to assist you with any technical issues you may have.

Advanced Care Option**

• Replacement product ships within 48 hours
  Your product always receives the highest priority from our Technical Support Team. A replacement is immediately shipped to you in the event of a product failure. You don't even need to send us your product first.
• Free Shipping
  We handle the shipping processing and the freight costs—both ways—so you can get back to work as soon as possible.

Worldwide Warranty***

• Receive full support in any country from the closest LaCie support office.
• Leverage our closest LaCie Repair Center for fast service with a failed product.

How and When to Purchase

You may purchase LaCie Gold Care on the LaCie online store or at your LaCie Reseller within 30 days of purchase. Once you make the purchase, you will receive a purchase confirmation email that explains how to activate LaCie Gold Care from your personal LaCie account page.

All products with at least a 1-year standard warranty are eligible for LaCie Gold Care.**** A 1-year warranty is extended to a 2-year warranty. A 2-year warranty is extended to a 3-year warranty. A standard 3-year warranty will be extended to 4 years (single disk products) or 5 years (RAID products). 

* U.S. customers only.
** Available in the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Spain, Sweden, Switzerland, UK, USA. The following regions are excluded: Channel Islands, Shetland Islands, Isle of Man, Falkland Islands, DOM/TOM, Usedom Island, Rügen Island, Fehmarn Island, Amrun Rellworm, Norstrand, Führ, Sylt Island, Nordeney Island, Borkum Island, Canary Islands, Greenland, Balearic Islands, Sardinia, Sicily, Puerto Rico, Hawaii, Alaska, Guam.
*** Canada, U.S., Switzerland, France, Germany, Netherlands, Belgium, U.K., Ireland, Sweden, Italy, Spain, Singapore, Hong Kong, Australia, and India.
**** Excluding displays and monitors.