Documents

• Downloads Datasheet [pdf · 1.22 MB]
• Downloads User Manual [pdf · 2.62 MB]
• Downloads Quick Install Guide [pdf · 1.34 MB]

Downloads

Frequently Asked Questions

PC

• The drive is not detected or received a USB error
• Software installation requires a license key
• I received an upgrade message when I went to burn a video.
• View all related FAQs

MAC

• The drive is not detected or received a USB error
• Software installation requires a license key
• I received an upgrade message when I went to burn a video.
• View all related FAQs

Knowledge Base Articles

Browse or search our Knowledge base for in-depth technical support for your product

• Physical troubleshooting
• Windows error: Code 10
• Identify a bad power supply
• On OS 10.3, Toast can burn discs, but other applications can not.
• Unable to play home-made DVD movies with Apple DVD Player
• All programs can burn except Toast
• Burn a disc from Finder
• Find a device in OS 9, 10.0 - 10.2
• Find a product in System Profiler 10.3 and newer
• Images and video have poor quality when played on a DVD player
• Windows error - USB Device Not Recognized
• Unable to LightScribe using the 'High Contrast' mode
• FireWire-only optical drives do not include Windows software
• USB-only optical drives do not include Macintosh software
• Fix most problems with LightScribe on Macintosh
• Playback on standalone CD and DVD players
• Optical drive not ejecting media on Macintosh
• Optical drive not ejecting media on Windows
• Manual installation of Disc Recording support
• Identify a variety of PCI slots
• Label software can not see the drive.
• Toast will not recognize a burner in OS9
• Create and save a desktop screen shot
• Fix most problems with LightScribe on Windows
• DVD/Blu-Ray Physical troubleshooting
• Unable to burn discs.
• PowerDVD will not play commercial films
• Identify any LaCie power supply
• Error installing disc recording support on 10.4.2 or higher
• Incremental Backup with Intego Assistant
• Errors when attempting to restore data from a Genie Backup

• Windows error - USB Device Not Recognized
• Images and video have poor quality when played on a DVD player
• Find a product in System Profiler 10.3 and newer
• Find a device in OS 9, 10.0 - 10.2
• Burn a disc from Finder
• All programs can burn except Toast
• Unable to play home-made DVD movies with Apple DVD Player
• On OS 10.3, Toast can burn discs, but other applications can not.
• Identify a bad power supply
• Windows error: Code 10

We're sorry, but there are no online troubleshooting guides for this product. However, you can search our Knowledge Base, FAQ or contact Technical Support.

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