"Hard" clicking or grinding noises are indicative of a failed mechanism and usually result from some kind of physical impact or trauma to the device. In all cases, if your device is still responding to a computer you should copy any important data off immediately and contact Technical Support to arrange warranty service.
If data recovery is necessary; LaCie offers a full-service data recovery service called d2 Recovery. d2 Recovery can get data off most damaged or corrupted hard disks within just a few days, and the service is much less expensive than 3rd party data recovery companies.
Pricing is simple:
- Single drive recovery, no clean room = $399
- Single drive recovery, requires clean room = $1299
- RAID recovery, no clean room = $300 x Number of drives.
- RAID recovery, requires clean room = $1500 x Number of drives.
If you are interested, you can reach a support agent who can help you between 7AM - 5PM Pacific time at (503)844-4605. Be sure to reference your support ticket number for fastest service. There's no obligation, and our policy is "No data; No Fee". If we can't get your data, you pay nothing.
What is the situation you are facing?