Support & Downloads

Frequently Asked Questions

LaCinema Classic HD - PC

• What movie codecs are supported? (10761)
   
• My drive keeps clicking and can’t be accessed. (10159)
   
• My drive crashed and I need my data. Do you offer data recovery? (10026)
   
• How do I contact LaCie for technical support? (10338)
   
• Can I use this device on WIFI? (10735)
   
• May I make modifications to my LaCie product? (10331)
   
• How do I disconnect the drive? Can I just unplug or power down the device while the computer is running? (10014)
   
• USB 2.0 Questions & Answers (10631)
   
• What precautions should I take with my LaCie drive? (10336)
   
• If I send a drive in for warranty repair, will I get my data back? (10025)
   
• How do you get new firmware, and how do you install it? (10671)
   
• I am having trouble registering, shopping or creating an account on-line at the LaCie website. (10138)
   
• May I use my LaCie drive in another country? (10335)
   
• My device needs repair. I have received a warranty repair number from technical support but do not have the original packaging. How do I package it up for shipping? (10017)
   
• The fonts on your website are too small to read. (10139)
   
• How do I update the LaCinema MiniHD/Classic HD firmware? (10700)
   
• Why am I experiencing very low transfer rates when I use USB 1.1? (10188)
   
• Can the LaCie LaCinema Classic support external subtitles in DivX files? (10185)
   
• Why will some files not copy to the LaCinema Classic HD? (10738)
   
• Transferring Files to the LaCinema (10473)
   
• Can I connect LaCinema MiniHD/Classic HD to my Mac or PC via USB? (10699)
   
• Supported Audio/Video/File Formats - LaCinema Classic (10669)
   
• There are no subtitles when playing a file from a network computer? (10762)
   
• Connecting the LaCinema Classic (10674)
   
• Why is there no sound while playing a MKV movie? (10702)
   
• Does it take several seconds to load a picture? (10452)
   
• How do you know which firmware version your LaCie LaCinema Classic is using? (10670)
   
• When a new version of DivX® or XviD® is released, will the LaCie multimedia hard drives be able to play those files, too? (10171)
   
• What connectivity method will produce the best quality? (10673)
   
• “Empty Folder” message appears. (10450)
   
• There is no picture being displayed. (10672)
   
• Minimum System Requirements (10668)
   
• Can I use the same Twonky Media Server license on a Mac and a PC at the same time? (10705)
   
• How can turn my mac into a UPnP DLNA Media Server? (10737)
   
• Why are some file not available while navigating on my media server? (10704)
   
• What are the different stand by modes? (10703)