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Frequently Asked Questions
LaCinema Classic HD
- PC
What movie codecs are supported?
(10761)
My drive keeps clicking and can’t be accessed.
(10159)
My drive crashed and I need my data. Do you offer data recovery?
(10026)
How do I contact LaCie for technical support?
(10338)
Can I use this device on WIFI?
(10735)
May I make modifications to my LaCie product?
(10331)
How do I disconnect the drive? Can I just unplug or power down the device while the computer is running?
(10014)
USB 2.0 Questions & Answers
(10631)
What precautions should I take with my LaCie drive?
(10336)
If I send a drive in for warranty repair, will I get my data back?
(10025)
How do you get new firmware, and how do you install it?
(10671)
I am having trouble registering, shopping or creating an account on-line at the LaCie website.
(10138)
May I use my LaCie drive in another country?
(10335)
My device needs repair. I have received a warranty repair number from technical support but do not have the original packaging. How do I package it up for shipping?
(10017)
The fonts on your website are too small to read.
(10139)
How do I update the LaCinema MiniHD/Classic HD firmware?
(10700)
Why am I experiencing very low transfer rates when I use USB 1.1?
(10188)
Can the LaCie LaCinema Classic support external subtitles in DivX files?
(10185)
Why will some files not copy to the LaCinema Classic HD?
(10738)
Transferring Files to the LaCinema
(10473)
Can I connect LaCinema MiniHD/Classic HD to my Mac or PC via USB?
(10699)
Supported Audio/Video/File Formats - LaCinema Classic
(10669)
There are no subtitles when playing a file from a network computer?
(10762)
Connecting the LaCinema Classic
(10674)
Why is there no sound while playing a MKV movie?
(10702)
Does it take several seconds to load a picture?
(10452)
How do you know which firmware version your LaCie LaCinema Classic is using?
(10670)
When a new version of DivX® or XviD® is released, will the LaCie multimedia hard drives be able to play those files, too?
(10171)
What connectivity method will produce the best quality?
(10673)
“Empty Folder” message appears.
(10450)
There is no picture being displayed.
(10672)
Minimum System Requirements
(10668)
Can I use the same Twonky Media Server license on a Mac and a PC at the same time?
(10705)
How can turn my mac into a UPnP DLNA Media Server?
(10737)
Why are some file not available while navigating on my media server?
(10704)
What are the different stand by modes?
(10703)
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