Support & Downloads

Frequently Asked Questions

LaCie Big Disk with Triple Interface - MAC

• How do I install a drive on Mac OS X? (10353)
   
• What file system format should I use? (10334)
   
• My drive keeps clicking and can’t be accessed. (10159)
   
• My drive crashed and I need my data. Do you offer data recovery? (10026)
   
• How do I contact LaCie for technical support? (10338)
   
• May I make modifications to my LaCie product? (10331)
   
• How do I disconnect the drive? Can I just unplug or power down the device while the computer is running? (10014)
   
• The LaCie .pdf manual for my drive says to partition the drive into one FAT32 and one HFS partition to use the drive between Windows and a Mac. I am having trouble doing this. (10294)
   
• USB 2.0 Questions & Answers (10631)
   
• I erased the drive and lost the custom LaCie icon. How can I get the icon back? (10160)
   
• What precautions should I take with my LaCie drive? (10336)
   
• If I send a drive in for warranty repair, will I get my data back? (10025)
   
• Are there any compatibility issues with Mac OS X 10.6 Snow Leopard? (10685)
   
• The Mac boots but the hard drive does not mount on the desktop. (10024)
   
• FireWire Questions & Answers (10655)
   
• Do I need to use the specific external AC Power Adapter that shipped with my LaCie product? (10330)
   
• I am having trouble registering, shopping or creating an account on-line at the LaCie website. (10138)
   
• May I use my LaCie drive in another country? (10335)
   
• My device needs repair. I have received a warranty repair number from technical support but do not have the original packaging. How do I package it up for shipping? (10017)
   
• The fonts on your website are too small to read. (10139)
   
• Getting error -50 when copying data in OS X. (10127)
   
• My hard drive gets a message "This disk is unreadable, do you want to initialize". (10030)
   
• How do I install a drive on Mac OS 9? (10352)
   
• I want to move a hard drive between a PC and a Mac. (10137)
   
• I just received my drive and the size is somewhat smaller than what I ordered. (10125)
   
• Identifying my Power Supply (10741)
   
• How many d2 devices can I stack on top of each other? (10144)
   
• Problems when sharing a drive through Airport Extreme Base Station (AEBS). (10381)
   
• Can I boot off of My USB Drive? (10050)
   
• Can I boot off of my FireWire Drive? (10022)
   
• My LaCie device has multiple FireWire ports on it. Can I connect the drive to two computers at the same time? (10325)
   
• Why am I experiencing very low transfer rates when I use USB 1.1? (10188)
   
• The LaCie drive turns on and off when you turn your computer on and off. (10377)
   
• I'm using ProTools and it is not recognizing my drive as a valid drive. (10031)
   
• Connecting the LaCie d2 Drive (10344)
   
• My larger capacity d2 drive has a fan. The fan stops or slows down. Is this normal? (10313)
   
• I get dropped frames when capturing video from my camera to the FireWire drive. (10028)
   
• My FireWire d2 does not power off when I shut down the computer. (10161)