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Frequently Asked Questions


The Quadra RAID is not recognized by the computer.


If there is no icon for the Quadra RAID on the desktop (Mac users) or in My Computer (Windows users):
  • Check the interface cable connection. Check both ends of the FireWire, eSATA or USB cables and make sure that they are fully seated in their respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting them. If the drive is still not recognized, restart your computer and try again.
  • Make sure your computer meets the minimum system requirements for compatibility with the Quadra RAID.
  • Make sure the power supply is properly connected, that the drive has been turned on by pressing the On/Off/Auto button the back of the drive, and that the outlet the power supply is connected to is also turned on.
  • Make sure that the drive has been formatted properly.

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