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Frequently Asked Questions


My portable drive isn’t getting enough power from the FireWire or USB port of the computer to operate.


If you have an unused, powered USB port on your computer, try using the bundled USB power cable. This may be able to draw enough additional power from the computer for the drive to operate properly.

In the event that your FireWire or USB port or hub does not provide the necessary power, and the optional USB power cable does not provide enough additional power, you may use an external AC adapter (Sold separately).


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