LaCie Services

What are your warranty upgrade options?

Warranty Upgrades
Warranty Repair Service  

Product repair at regional center.

Phone Support *  

If you are having difficulty on a web support request our technicians make themselves available for phone support.

Extended Support Hours *  

Technical support team is on hand five days a week, 10 hours per day.

Remote Support  

LaCie technicians, on request, can remotely access your computer to fix a problem quickly and efficiently.

Extended Warranty  

Standard 3-year warranty becomes 4-year (single disk products or 5-year (RAID products) and standard 2-year warranty becomes 3-year.

Worldwide Warranty***  

Your product can be sent for support to the closest LaCie collection point

Advanced Replacement  

In the case of product failure, LaCie will ship you a replacement even before they receive the failed product.

Data Recovery **  

If your drive fails, LaCie data recovery experts will attempt to recover files.

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* U.S. only for Phone support and extended support hours (M-F, 7AM to 8PM PST).

** For full d2recovery terms and conditions, please visit

*** Canada, U.S., Switzerland, France, Germany, The Netherlands, Belgium, U.K., Ireland, Sweden, Italy, Spain, Singapore, Hong Kong, Australia, and India.

Please note all of these warranties except Silver Care is available up to 30 days after your prouct purchase. Silver Care is available throughout the warranty of your product.