We're sorry, but there are no online documentation guides for this product. However, you can search our Knowledge Base, FAQ or contact Technical Support.
The "USB Device Not Recognized..." error message can appear for a variety or reasons. It is not commonly caused by a hardware fault in the drive itself. Common causes are:
Bad USB cable.
Insufficient power.
Windows driver or USB problem.
The next best step is to do a series of physical tests to see if the problem can be isolated to a small component, rather than the drive itself.
Change the USB cable with a different one.
If the drive is bus-powered, use the USB power sharing cable. For normal drives, try using a different external power supply from a different LaCie (if possible.)
We're sorry, but there are no online troubleshooting guides for this product. However, you can search our Knowledge Base, FAQ or contact Technical Support.
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