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LaCie Private-Public (Private-Public 1.0.8 (Mac), Private-Public (Windows + Win 8)) · December 12, 2012

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Knowledge Base Articles

Browse or search our Knowledge base for in-depth technical support for your product

Create and save a desktop screen shot
Easy Media Creator error: Unable to locate Certificate File
Retrospect Express does not work on Windows Server operating systems
Identify a variety of PCI slots
Windows error - USB Device Not Recognized
Identify a bad power supply
Windows error: Code 10
Physical troubleshooting

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Using Online Troubleshooting:

We’re sorry you’re having difficulty with your product. To save time, please try our interactive Troubleshooting before contacting LaCie Technical Support.

Choose the scenario that best describes your problem.
Work through the steps that the system presents.
After each step, select the answer that best fits your results.

If Troubleshooting does not solve your problem, all steps will be forwarded to a Technical Support technician.

If your problem is not listed here, please select “Contact LaCie” to be put in touch with Technical Support.

What is the situation you are facing?

We're sorry, but there are no online troubleshooting guides for this product. However, you can search our Knowledge Base, FAQ or contact Technical Support.

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