Documents

• Downloads Datasheet [pdf · 175 KB]
• Downloads User Manual [pdf · 2.87 MB]
• Downloads Quick Install Guide [pdf · 1.07 MB]

Downloads

• LaCie DVD update tool (2.0.6 Mac) · December 13, 2011
• LaCie DiscRecording Support 1.26 for Mac OS X 10.3.2 through 10.3.x (1.26 Mac) · February 15, 2008

Frequently Asked Questions

PC

• How do I contact LaCie for technical support?
• May I make modifications to my LaCie product?
• Do I need to use the specific external AC Power Adapter that shipped with my LaCie product?
• I am having trouble registering, shopping or creating an account on-line at the LaCie website.
• May I use my LaCie drive in another country?
• My device needs repair. I have received a warranty repair number from technical support but do not have the original packaging. How do I package it up for shipping?
• The fonts on your website are too small to read.
• How many d2 devices can I stack on top of each other?
• What precautions should I take with my LaCie Blu-ray or DVD drive?
• View all related FAQs

MAC

• How do I contact LaCie for technical support?
• May I make modifications to my LaCie product?
• Do I need to use the specific external AC Power Adapter that shipped with my LaCie product?
• I am having trouble registering, shopping or creating an account on-line at the LaCie website.
• May I use my LaCie drive in another country?
• My device needs repair. I have received a warranty repair number from technical support but do not have the original packaging. How do I package it up for shipping?
• The fonts on your website are too small to read.
• How many d2 devices can I stack on top of each other?
• What precautions should I take with my LaCie Blu-ray or DVD drive?
• View all related FAQs

Knowledge Base Articles

Browse or search our Knowledge base for in-depth technical support for your product

• Windows error - USB Device Not Recognized
• Images and video have poor quality when played on a DVD player
• Find a product in System Profiler 10.3 and newer
• Find a device in OS 9, 10.0 - 10.2
• Burn a disc from Finder
• All programs can burn except Toast
• Unable to play home-made DVD movies with Apple DVD Player
• On OS 10.3, Toast can burn discs, but other applications can not.
• Identify a bad power supply
• Windows error: Code 10

Unfortunately, the Troubleshooting system doesn’t have additional advice to offer. Our technical support department is happy to provide further assistance Please click here to contact us now.

Please Log In

So that we may better assist you with your problem, please log into the LaCie Web site. Creating an account and logging in is simple, and helps you get personalized support.