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Frequently Asked Questions

PC

• How do I contact LaCie for technical support?
• Do I need to use the specific external AC Power Adapter that shipped with my LaCie product?
• I am having trouble registering, shopping or creating an account on-line at the LaCie website.
• The fonts on your website are too small to read.
• How many d2 devices can I stack on top of each other?
• I’m having problems with my SCSI (or ATA) devices since adding a new device.
• Why doesn’t my tape drive show up on the desktop?
• My tape drive is supposed to have self-cleaning heads. Why did I get a dirty heads message?
• Can I leave my SCSI device powered off (or disconnect it) while the computer is on?
• View all related FAQs

MAC

• How do I contact LaCie for technical support?
• Do I need to use the specific external AC Power Adapter that shipped with my LaCie product?
• I am having trouble registering, shopping or creating an account on-line at the LaCie website.
• The fonts on your website are too small to read.
• How many d2 devices can I stack on top of each other?
• I’m having problems with my SCSI (or ATA) devices since adding a new device.
• Why doesn’t my tape drive show up on the desktop?
• My tape drive is supposed to have self-cleaning heads. Why did I get a dirty heads message?
• Can I leave my SCSI device powered off (or disconnect it) while the computer is on?
• View all related FAQs

Knowledge Base Articles

Browse or search our Knowledge base for in-depth technical support for your product

• How to create more then one partition in Windows XP
• Identify any LaCie power supply
• Create and save a desktop screen shot
• CRT monitor picture looks distorted, or behaving in other unusual ways
• Identify a variety of PCI slots
• Windows error - USB Device Not Recognized
• Find a product in System Profiler 10.3 and newer
• Find a device in OS 9, 10.0 - 10.2
• Identify a bad power supply
• Windows error: Code 10

We're sorry, but there are no online troubleshooting guides for this product. However, you can search our Knowledge Base, FAQ or contact Technical Support.

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