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Frequently Asked Questions
LaCinema Classic
- MAC
My drive keeps clicking and can’t be accessed.
(10159)
My drive crashed and I need my data. Do you offer data recovery?
(10026)
How do I contact LaCie for technical support?
(10338)
May I make modifications to my LaCie product?
(10331)
How do I disconnect the drive? Can I just unplug or power down the device while the computer is running?
(10014)
USB 2.0 Questions & Answers
(10631)
What precautions should I take with my LaCie drive?
(10336)
If I send a drive in for warranty repair, will I get my data back?
(10025)
How do you get new firmware, and how do you install it?
(10671)
I am having trouble registering, shopping or creating an account on-line at the LaCie website.
(10138)
May I use my LaCie drive in another country?
(10335)
My device needs repair. I have received a warranty repair number from technical support but do not have the original packaging. How do I package it up for shipping?
(10017)
The fonts on your website are too small to read.
(10139)
Getting error -50 when copying data in OS X.
(10127)
My hard drive gets a message "This disk is unreadable, do you want to initialize".
(10030)
Why am I experiencing very low transfer rates when I use USB 1.1?
(10188)
Can the LaCie LaCinema Classic support external subtitles in DivX files?
(10185)
Transferring Files to the LaCinema
(10473)
Supported Audio/Video/File Formats - LaCinema Classic
(10669)
Connecting the LaCinema Classic
(10674)
Does it take several seconds to load a picture?
(10452)
How do you know which firmware version your LaCie LaCinema Classic is using?
(10670)
When a new version of DivX® or XviD® is released, will the LaCie multimedia hard drives be able to play those files, too?
(10171)
What connectivity method will produce the best quality?
(10673)
“Empty Folder” message appears.
(10450)
There is no picture being displayed.
(10672)
Minimum System Requirements
(10668)
Product Registration
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