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Frequently Asked Questions
LaCie SAFE Hard Disk
- MAC
How do I install a drive on Mac OS X?
(10353)
My drive keeps clicking and can’t be accessed.
(10159)
My drive crashed and I need my data. Do you offer data recovery?
(10026)
How do I contact LaCie for technical support?
(10338)
May I make modifications to my LaCie product?
(10331)
How do I disconnect the drive? Can I just unplug or power down the device while the computer is running?
(10014)
USB 2.0 Questions & Answers
(10631)
I erased the drive and lost the custom LaCie icon. How can I get the icon back?
(10160)
What precautions should I take with my LaCie drive?
(10336)
If I send a drive in for warranty repair, will I get my data back?
(10025)
Do I need to use the specific external AC Power Adapter that shipped with my LaCie product?
(10330)
I am having trouble registering, shopping or creating an account on-line at the LaCie website.
(10138)
May I use my LaCie drive in another country?
(10335)
My device needs repair. I have received a warranty repair number from technical support but do not have the original packaging. How do I package it up for shipping?
(10017)
The fonts on your website are too small to read.
(10139)
Getting error -50 when copying data in OS X.
(10127)
My hard drive gets a message "This disk is unreadable, do you want to initialize".
(10030)
I just received my drive and the size is somewhat smaller than what I ordered.
(10125)
How many fingerprints can be registered?
(10378)
How many users can have access to a SAFE drive?
(10379)
Troubleshooting the Fingerprint Sensor
(10380)
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