Documents

• Downloads Datasheet [pdf · 944 KB]
• Downloads User Manual [pdf · 3.67 MB]
• Downloads Quick Install Guide [pdf · 2.99 MB]
• Downloads White Paper [pdf · 1.07 MB]

Downloads

• LaCie Desktop Manager (LDM 1.5.6 Win, LDM 1.5.6 Mac , RemoteCommDriverSetup 1.1.1 (Win)) · 26. februar 2013
• LaCie Backup Assistant · 6. november 2012
• LaCie ShortCut Button (1.2.8 Win 32-64Bits, 1.2.7 Mac) · 11. april 2011

Frequently Asked Questions

PC

• My drive crashed and I need my data. Do you offer data recovery?
• How do I contact LaCie for technical support?
• May I make modifications to my LaCie product?
• How do I disconnect the drive? Can I just unplug or power down the device while the computer is running?
• USB 2.0 Questions & Answers
• What precautions should I take with my LaCie drive?
• If I send a drive in for warranty repair, will I get my data back?
• FireWire Questions & Answers
• I am having trouble registering, shopping or creating an account on-line at the LaCie website.
• View all related FAQs

MAC

• My drive crashed and I need my data. Do you offer data recovery?
• How do I contact LaCie for technical support?
• May I make modifications to my LaCie product?
• How do I disconnect the drive? Can I just unplug or power down the device while the computer is running?
• USB 2.0 Questions & Answers
• What precautions should I take with my LaCie drive?
• If I send a drive in for warranty repair, will I get my data back?
• FireWire Questions & Answers
• I am having trouble registering, shopping or creating an account on-line at the LaCie website.
• View all related FAQs

Knowledge Base Articles

Browse or search our Knowledge base for in-depth technical support for your product

• Simple erase in Mac OS
• Fix volume corruption on Mac OS X
• Set up a software RAID in Disk Utility
• Options when a disk does not unmount
• Mac OS error code -1309
• Fix volume corruption - Windows Vista
• Use the Mac file system on Windows
• Fix Volume Corruption - Windows XP
• Find a drive in XP Disk Management
• Physical troubleshooting

• The “Code 10” error appears.
• Windows is reporting “Bad blocks“.
• Windows “Delayed Write Fail” error.
• The “Device Not Recognized“ error appears.
• LaCie Sync claims the software requires a license, or is a demo version.
• 1-Click error messages.
• 1-Click backup does not have any buttons, and can not be used.

Please Log In

So that we may better assist you with your problem, please log into the LaCie Web site. Creating an account and logging in is simple, and helps you get personalized support.