Documents

• Downloads Datasheet [pdf · 843 KB]
• Downloads User Manual [pdf · 3.91 MB]
• Downloads Quick Install Guide [pdf · 6.71 MB]
• Downloads White Paper [pdf · 1.07 MB]

Downloads

Frequently Asked Questions

PC

• My drive crashed and I need my data. Do you offer data recovery?
• How do I contact LaCie for technical support?
• May I make modifications to my LaCie product?
• How do I disconnect the drive? Can I just unplug or power down the device while the computer is running?
• What precautions should I take with my LaCie drive?
• If I send a drive in for warranty repair, will I get my data back?
• I am having trouble registering, shopping or creating an account on-line at the LaCie website.
• May I use my LaCie drive in another country?
• My device needs repair. I have received a warranty repair number from technical support but do not have the original packaging. How do I package it up for shipping?
• View all related FAQs

MAC

• My drive crashed and I need my data. Do you offer data recovery?
• How do I contact LaCie for technical support?
• May I make modifications to my LaCie product?
• How do I disconnect the drive? Can I just unplug or power down the device while the computer is running?
• What precautions should I take with my LaCie drive?
• If I send a drive in for warranty repair, will I get my data back?
• I am having trouble registering, shopping or creating an account on-line at the LaCie website.
• May I use my LaCie drive in another country?
• My device needs repair. I have received a warranty repair number from technical support but do not have the original packaging. How do I package it up for shipping?
• View all related FAQs

Knowledge Base Articles

Browse or search our Knowledge base for in-depth technical support for your product

• Find a drive in Device Manager
• Physical troubleshooting
• Find a drive in XP Disk Management
• Fix Volume Corruption - Windows XP
• Use the Mac file system on Windows
• Fix volume corruption - Windows Vista
• Mac OS error code -1309
• Options when a disk does not unmount
• Set up a software RAID in Disk Utility
• Fix volume corruption on Mac OS X
• Simple erase in Mac OS
• Explanation of the 'normal' and 'quick' formats available on Windows
• Windows error: Code 10
• Safely remove a drive in Windows XP
• Safely remove a drive in Windows Vista
• Safely remove hard drive - Mac OS X
• Identify a bad power supply
• Mac OS error code -1407
• Mac OS error code -50
• Mac OS error code -61
• Windows Server 2003 or Vista report 'Bad Blocks' in Event Viewer
• Using a LaCie drive with Time Machine
• USB devices non-functional on Mac OS 10.4.9
• Hard drive compatibility with Time Machine
• Unable to format GPT partition in XP
• Find a device in OS 9, 10.0 - 10.2
• Find a product in System Profiler 10.3 and newer
• Locate a drive using the Disk Management program.
• File system comparison
• Automatic On / Off switch not working
• Format a large volume in FAT32
• Dropped frames while capturing video on Macintosh
• Windows error 'Delayed Write Fail'.
• The drive is making 'clicking' sounds
• Unable to boot from FireWire 800 on Intel Macintosh
• Encrypting a normal external hard drive
• Windows error - USB Device Not Recognized
• Set the desired power-saving options for hard disks
• 1-Click backup creates invisible files on Windows XP
• LaCie sync claims the software requires a license, or is a demo version
• Back up an iTunes Library
• The drive is very hot
• Find a drive in Disk Utility
• Drive shows properly in Disk Utility, but not on Desktop
• Format a drive in Disk Management on XP
• Format a GPT protected partition on Windows XP
• Determine error cause in Windows Device Manager
• Determine error cause in Windows Device Manager not open
• Use Check Disk through the graphical interface
• Drag and drop tutorial: Mac OS X
• Drag and drop tutorial: Windows XP
• Drag and drop tutorial: Windows Vista
• RAID mode does not change properly on 2Big Dual. Windows Vista
• RAID mode does not change properly on 2Big Dual. Windows XP
• Identify a variety of PCI slots
• 1 Click Backup configuration and use
• 1 Click error messages
• Windows file system on Mac
• Securely erase a hard disk -- Windows
• Securely erase a hard disk -- Mac OS
• Available disk spaces does not increase after deleting files
• Format fails consistently at a specific point in the process
• 1 Click backup does not have any buttons, and can not be used
• Disable 1 Click Backup from starting at boot on Mac OS
• Change disk icon on Mac OS X
• After formatting, the drive volume is less then advertised
• RAID mode does not change properly on 2Big Dual. OS X.
• Using the LaCie Device Updater for Windows
• Create and save a desktop screen shot
• Port replication eSATA card requirements
• Use the Update Tool for OS X
• Format a drive in Disk Management on Vista
• Common difficulties with Time Machine
• Time Machine gives warnings or errors during backup
• Restore files from a Time Machine backup
• Mac OS error code 0
• Unable to copy some files to a local disk -- Windows
• Unable to copy some files to a local disk -- Macintosh
• Identify any LaCie power supply
• Use Time Machine on a partitioned hard disk
• GPL source for qualifying products
• A drive over 2TB does not show on my Windows XP system
• How to create more then one partition in Windows XP
• Previously working drive shows up as RAW on a different computer
• Firewire drive does not function properly on Windows 7
• Partitioning a drive in Windows XP
• Using the LaCie Setup Assistant on the Mac
• Incremental Backup with Intego Assistant
• Creating a Synchronization with Intego Backup Assistant
• Fix Preferences in Intego Manager Pro
• Errors when attempting to restore data from a Genie Backup
• How to backup your data on OSX
• How to backup your data on Windows
• Swapping Case on a multi disk unit

• Simple erase in Mac OS
• Fix volume corruption on Mac OS X
• Set up a software RAID in Disk Utility
• Options when a disk does not unmount
• Mac OS error code -1309
• Fix volume corruption - Windows Vista
• Use the Mac file system on Windows
• Fix Volume Corruption - Windows XP
• Find a drive in XP Disk Management
• Physical troubleshooting

Mac OS X

Windows XP / 2000

Windows 7 / Vista

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