Support & Downloads

Frequently Asked Questions

LaCie Big Disk Network - PC

• My drive crashed and I need my data. Do you offer data recovery? (10026)
   
• How do I contact LaCie for technical support? (10338)
   
• Configure Your Drive Using the NAS Administration Page (10563)
   
• May I make modifications to my LaCie product? (10331)
   
• The drive is not recognized by the computer. (10408)
   
• What precautions should I take with my LaCie drive? (10336)
   
• If I send a drive in for warranty repair, will I get my data back? (10025)
   
• Do I need to use the specific external AC Power Adapter that shipped with my LaCie product? (10330)
   
• I am having trouble registering, shopping or creating an account on-line at the LaCie website. (10138)
   
• May I use my LaCie drive in another country? (10335)
   
• The fonts on your website are too small to read. (10139)
   
• Identifying my Power Supply (10736)
   
• How do I change the admin password on the Ethernet Disk mini or Ethernet Big Disk? (10201)
   
• Why can’t I see my Ethernet Disk mini or Ethernet Big Disk when it is already attached to my network? (10211)
   
• Accessing the Shared Storage - Windows (10192)
   
• Are any LaCie network products compatible with Hipserv? (10443)
   
• The LaCie media server does not appear on your DMA available server list. (10410)
   
• The drive doesn’t appear on the network. (10409)
   
• Setting Up Your LaCie Ethernet Disk mini - Windows (10560)
   
• Ethernet Disk mini Media Server Functionality (10567)
   
• My larger capacity d2 drive has a fan. The fan stops or slows down. Is this normal? (10313)
   
• Can I remove the user password requirement from my LaCie Ethernet device? (10375)
   
• How do I get the IP address of the LaCie Ethernet Disk mini/Ethernet Big Disk with a DHCP server? (10194)
   
• Why is my Ethernet Disk Mini or Ethernet Big Disk not recognized as an external drive when I connect the USB cable? (10191)
   
• What is the proper way to shut down the Ethernet Disk mini or Ethernet Big Disk? (10217)
   
• The media server function database seems to be corrupted. (10413)
   
• Why are some files not visible or accessible anymore on the Ethernet Disk mini or Ethernet Big Disk? (10214)
   
• I bought a second Edmini. Since I started to use it I am not able to connect to both edmini’s at the same time. (10442)
   
• The media server function is sluggish. (10412)
   
• Does every user on the network have access to the Ethernet Disk mini or Ethernet Big Disk? (10197)
   
• When trying to update, the LaCie edmini says it is not a valid update file. (10441)
   
• How do I access the web page administration on the Ethernet Disk mini? (10193)
   
• Media content is not playable on your DMA. (10411)
   
• If you are a Mac OS 9.x user and you use Internet Explorer as your web browser, or if the texts are not well positioned in the web interface management page and you are accessing the Ethernet Disk mini or Ethernet Big Disk: (10206)
   
• A user does not have access to the LaCie Ethernet Disk mini or Ethernet Big Disk. (10414)
   
• How do I create a user on the Ethernet Disk mini or Ethernet Big Disk? (10195)