We're sorry, but there are no online documentation guides for this product. However, you can search our Knowledge Base, FAQ or contact Technical Support.
Windows can give this error for a variety of reasons. It is described as "Device can not start", which can mean several things. Generally, this error message is indicating a problem in one of the areas below:
A cabling problem. A failure in the USB or FireWire cable is the most common cause. Replace the cable.
A power problem. This can mean a faulty external power supply, or on bus-powered devices, the computer isn't providing enough power. Try a different power supply (or different computer for mobile drives.)
A Windows problem. Driver issues, invasive security programs, or physically broken USB ports are another common cause. Instead of attempting to fix this problem right away, try a different computer to see if the problem follows the drive.
We're sorry, but there are no online troubleshooting guides for this product. However, you can search our Knowledge Base, FAQ or contact Technical Support.
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