Documents

• Downloads Datasheet [pdf · 429 KB]
• Downloads User Manual [pdf · 2.52 MB]
• Downloads Quick Install Guide [pdf · 3.96 MB]

Downloads

• GPL Source Code Download · 29 June 2011
• LaCinema Rugged Firmware Update (Firmware 5.15E, Update ntd00fw, Firmware 5.11 JP, Firmware 5.14 KR) · 23 June 2009
• LaCie Media Info (1.0.0 Win, 1.0.0 Mac) · 30 August 2010

Frequently Asked Questions

PC

• My drive crashed and I need my data. Do you offer data recovery?
• How do I contact LaCie for technical support?
• May I make modifications to my LaCie product?
• How do I disconnect the drive? Can I just unplug or power down the device while the computer is running?
• What precautions should I take with my LaCie drive?
• If I send a drive in for warranty repair, will I get my data back?
• I am having trouble registering, shopping or creating an account on-line at the LaCie website.
• May I use my LaCie drive in another country?
• My device needs repair. I have received a warranty repair number from technical support but do not have the original packaging. How do I package it up for shipping?
• View all related FAQs

MAC

• My drive crashed and I need my data. Do you offer data recovery?
• How do I contact LaCie for technical support?
• May I make modifications to my LaCie product?
• How do I disconnect the drive? Can I just unplug or power down the device while the computer is running?
• What precautions should I take with my LaCie drive?
• If I send a drive in for warranty repair, will I get my data back?
• I am having trouble registering, shopping or creating an account on-line at the LaCie website.
• May I use my LaCie drive in another country?
• My device needs repair. I have received a warranty repair number from technical support but do not have the original packaging. How do I package it up for shipping?
• View all related FAQs

Knowledge Base Articles

Browse or search our Knowledge base for in-depth technical support for your product

• Windows error: Code 10
• Explanation of the 'normal' and 'quick' formats available on Windows
• Simple erase in Mac OS
• Fix volume corruption on Mac OS X
• Options when a disk does not unmount
• Mac OS error code -1309
• Fix volume corruption - Windows Vista
• Fix Volume Corruption - Windows XP
• Find a drive in XP Disk Management
• Physical troubleshooting

• I need more help.

Please Log In

So that we may better assist you with your problem, please log into the LaCie Web site. Creating an account and logging in is simple, and helps you get personalized support.