LaCie offers first-rate service and support through our generous three-tiered warranty policy. Our 1-, 2- and 3-year policies include comprehensive, complimentary web-based resources, expert in-house technical support, and worldwide repair and/or replacement coverage. To benefit from this warranty you will have to return your defective product to your original point of purchase. Warranties vary depending on the product:

• 1 year limited – consumer level
• 2 years limited – prosumer level*
• 3 years limited – professional level*
• Optional 3 years advance replacement (sold separately)**

*Only products bought after October 1, 2007 are eligible for this new warranty policy. Products bought before this date still come with their original warranty (stated on the certificate included in the package).

For a detailed list of product warranties, go to www.lacie.com/products/warranty.htm.

LaCie Limited Warranty Policy

LaCie Limited (“LaCie”) warrants, to the original purchaser, that this equipment shall be free of defects in materials and workmanship for a period of one (1), two (2) or three (3) years, depending on the model, from LaCie’s date of original shipment when the equipment is used normally and is properly serviced when needed. If you discover a defect covered by the warranty set forth above, your sole and exclusive remedy will be for LaCie, in its sole discretion to (i) repair or replace the product at no charge to you; or, if a repaired unit or replacement product is not available, (ii) to refund the current market value of your product as determined by LaCie. You acknowledge and agree that repaired or replacement product, at the sole option of LaCie, may be a remanufactured product. In order to receive the remedy set forth above, you must return the product during the warranty period and include with each returned product (i) a Service Return or Sales Return Agreement number; (ii) your name, address and telephone number; (iii) a copy of the bill of sale as proof of date of original purchase from an authorized seller; and (iv) a description of the problem. The customer must pay all transportation costs for a returned product that is not covered under the advanced replacement warranty option. The product will need to be returned to LaCie within the country of original retail purchase. This warranty applies only to hardware products.

LaCie software, media, and manuals are licensed and warranted pursuant to separate written agreement. This warranty does not apply if the product has been misused or has been damaged by accident, abuse, misuse, or misapplication; if it has been modified without permission of LaCie; or if any LaCie serial number or warranty void stickers have been removed or defaced. Advanced replacement product or repaired product provided to the customer does not extend the overall warranty of the product. The remaining warranty from the original purchase will be honored.

LACIE LIMITS THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. LACIE DOES NOT WARRANT (1) THE PERFORMANCE OR RESULTS OBTAINED FROM USING THIS PRODUCT, (2) THAT THE PRODUCT IS APPROPRIATE FOR THE CUSTOMER’S PURPOSES, (3) THE MANUAL IS ERROR FREE, OR (4) THAT NO DATA WILL BE LOST WHILE USING THE PRODUCT. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE IS ASSUMED BY THE CUSTOMER. THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, ORAL OR WRITTEN, EXPRESS OR IMPLIED.

No LaCie dealer, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

LACIE IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY LEGAL THEORY, INCLUDING LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH LACIE PRODUCTS EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Your opening of this package, your use of this product, or your return of the enclosed Registration Card acknowledges that you have read and agree to the terms of this Agreement. You further agree that it is the complete and exclusive state of the agreement between us and supersedes any proposal or prior agreement, oral or written, and any other communications between us relating to the subject matter of this Agreement.

For products purchased in the United States, you may contact LaCie at FRIENDLY HOUSE 52-58 Tabernacle Street London EC2A 4NJ UNITED KINGDOM. Email: sales.ie@lacie.com. Website: www.lacie.com.

Service DOA
On some rare occasions, a newly purchased LaCie product may be delivered in non-working order. We are working to avoid these situations, but unfortunately, these situations may arise from time to time. Within the 15 calendar days of purchase, should you experience an issue with your new LaCie product, we ask you to return the product to the place where it was originally bought. You will be required to give a proof of purchase.

Advance Replacement Warranty
All products with a 3 year warranty can benefit from an optional advance replacement warranty. This option can be purchased separately online within 30 days of the purchase date of your LaCie product and you will be asked to provide us with your proof of purchase. The advance replacement warranty does not extend the original warranty period.

Under this warranty, LaCie will swap out a product without it needing to be returned first for minimal interruption of your workflow. LaCie will replace part of the product or all of it, depending on our screening process. You might receive a reconditioned product in non-retail packaging. LaCie will cover all freight costs.

The product’s Serial Number must be submitted on the LaCie website first. To secure the advance replacement return, your credit card number must be submitted as well. Should the product not be returned within 21 calendar days of the replacement product’s shipment date, you will be charged for the full value of a new comparable product.

LaCie can only provide this optional warranty in countries where there is a local LaCie office.*


Customer warning:
Please be sure to back up your data before returning your drive to LaCie for repair. LaCie cannot under any circumstances guarantee the integrity of data remaining on a returned drive. We make no provisions for data recovery and cannot be held liable for any data loss on drives or media returned to LaCie.

All products returned to LaCie must be securely packaged in their original box and shipped with postage prepaid, except for Products registered under the Advance Replacement Program.

 




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