5big Network 2, 5big Thunderbolt, Backup or Storage Server
Downloads
Documents
FAQs
Knowledge Base
Troubleshooting
Contact LaCie
We're sorry, but there are no online documentation guides for this product. However, you can search our Knowledge Base, FAQ or contact Technical Support.
Many problems that occur with any electronics happen due to power problems. LaCie drives are powered by external power supplies. The external power supply is a small, black box that contains a transformer. This changes the AC power coming from a power outlet, into the small amount of DC energy required by a drive. They appear somewhat like this:
A power supply failure can have these symptoms:
Unusual sounds coming from the drive (clicking, humming or beeping in some cases.)
Unusual sounds coming from the external power supply. They should normally be silent.
Errors in Device Manager or System Profiler (error codes, driver problems, etc.)
General file errors or other strange behavior.
Some models of drives will flash or alternate colors when not receiving enough power.
Try a different power supply unit, from LaCie and of the same specifications, if the drive has similar symptoms.
We're sorry, but there are no online troubleshooting guides for this product. However, you can search our Knowledge Base, FAQ or contact Technical Support.
Please Log In
So that we may better assist you with your problem, please log into the LaCie Web site. Creating an account and logging in is simple, and helps you get personalized support.
