LaCie Network Assistant does not detect my NAS
There are several reasons why LaCie Network Assistant (LSA) might not immediately detect a NAS disk on your network. Please review the following checklist for ideas on what to check first:
- Is the NAS powered on and connected to your router? Many times NAS drives are not obviously powered on or have had their power connectors removed without notice.
- Is the computer you're using connected to the same network as the NAS?
- Some computers require that you reboot after installing LSA to complete the process.
- If your router or computer has a strict firewall in place, you may need to create an exception for LNA. Most computer based firewalls include a list of applications that are blocked so you can give it an exception.
- If your router has UPnP disabled, you will need to enable it. See the router's manual or support help for more information on doing this. Note: Some Airport models do not support UPnP.
If you checked and double-checked all of these items and still have an issue you may need to contact LaCie technical support to investigate other issues.
What is the situation you are facing?