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LaCie AIT Tape Library

AIT3, 8 slots (1U)
3-Year Limited Warranty

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Troubleshooting

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Documents

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Frequently Asked Questions

PC

How do I contact LaCie for technical support?
I am having trouble registering, shopping or creating an account on-line at the LaCie website.
The fonts on your website are too small to read.
Why doesn’t my tape drive show up on the desktop?
My tape drive is supposed to have self-cleaning heads. Why did I get a dirty heads message?
How many cleanings can I get from the tape head cleaner?
The cartridge is stuck in the tape drive!
Why is my tape drive not detected on my Windows NT 4.0 system?
How many tape sets should I use?
View all related FAQs

MAC

How do I contact LaCie for technical support?
I am having trouble registering, shopping or creating an account on-line at the LaCie website.
The fonts on your website are too small to read.
Why doesn’t my tape drive show up on the desktop?
My tape drive is supposed to have self-cleaning heads. Why did I get a dirty heads message?
How many cleanings can I get from the tape head cleaner?
The cartridge is stuck in the tape drive!
How many tape sets should I use?
I am not getting as much data on my tapes as I should.
View all related FAQs

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Knowledge Base Articles

Browse or search our Knowledge base for in-depth technical support for your product

How to create more then one partition in Windows XP
Identify any LaCie power supply
Create and save a desktop screen shot
CRT monitor picture looks distorted, or behaving in other unusual ways
Identify a variety of PCI slots
Windows error - USB Device Not Recognized
Find a product in System Profiler 10.3 and newer
Find a device in OS 9, 10.0 - 10.2
Identify a bad power supply
Windows error: Code 10

View All | Knowledge Base Home

Using Online Troubleshooting:

We’re sorry you’re having difficulty with your product. To save time, please try our interactive Troubleshooting before contacting LaCie Technical Support.

Choose the scenario that best describes your problem.
Work through the steps that the system presents.
After each step, select the answer that best fits your results.

If Troubleshooting does not solve your problem, all steps will be forwarded to a Technical Support technician.

If your problem is not listed here, please select “Contact LaCie” to be put in touch with Technical Support.

What is the situation you are facing?

We're sorry, but there are no online troubleshooting guides for this product. However, you can search our Knowledge Base, FAQ or contact Technical Support.

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