Support & Downloads

Frequently Asked Questions

LaCie d2 DVD±RW with LightScribe - PC

• How do I contact LaCie for technical support? (10338)
   
• May I make modifications to my LaCie product? (10331)
   
• Do I need to use the specific external AC Power Adapter that shipped with my LaCie product? (10330)
   
• I am having trouble registering, shopping or creating an account on-line at the LaCie website. (10138)
   
• May I use my LaCie drive in another country? (10335)
   
• My device needs repair. I have received a warranty repair number from technical support but do not have the original packaging. How do I package it up for shipping? (10017)
   
• The fonts on your website are too small to read. (10139)
   
• What type of media do you recommend? (10142)
   
• How many d2 devices can I stack on top of each other? (10144)
   
• What precautions should I take with my LaCie Blu-ray or DVD drive? (10339)
   
• My LaCie device has multiple FireWire ports on it. Can I connect the drive to two computers at the same time? (10325)
   
• I cannot install the DVD software. My CD drive can’t read it. (10323)
   
• How do I insert or remove media from my DVD, CD or Blu-ray drive? (10340)
   
• Does LightScribe print in full color? (10237)
   
• Do you have any tips for burning DVDs? (10291)
   
• Should I register CaptyDVD, Toast Titanium or any other LaCie bundled software requiring serial numbers with you? (10146)
   
• Can I duplicate a DVD movie? (10064)
   
• Can I burn data to DVD media? (10063)
   
• I have a Firewire Hard Drive for my PC. What drivers do I need? (10012)
   
• Is my FireWire device compatible with the Sony iLink interface? (10018)
   
• Does the LightScribe imaging process emit any hazardous chemicals? (10254)
   
• I have noticed that, after awhile, some of my LightScribe labeled discs get a whitish powder on them. What is it? (10251)
   
• How can I watch commercial movies on my computer using my LaCie DVD drive? (10058)
   
• What versions of Windows support FireWire? (10011)
   
• How do I use LightScribe to label a disc? (10234)
   
• Why do labeled LightScribe DVDs look different from labeled LightScribe CDs? (10236)
   
• I cannot burn sessions to DVD media. I can burn sessions to CD media, however. (10066)
   
• Will LightScribe discs work with non-LightScribe drives? (10245)
   
• Can I rewrite or erase a LightScribe label? (10241)
   
• Will there be a firmware or software update required to take advantage of the LightScribe speed enhancement? (10231)
   
• When do I need to update my LightScribe software? (10246)
   
• Can I add content to a LightScribe label I’ve already burned? (10242)
   
• The media packaging I bought indicates I should check with www.lightscribe.com for “optimal use.” How do I know if I need it? (10247)
   
• What if I make a mistake and try to burn a label on a non-LightScribe disc; will non-LightScribe discs work in my LaCie LightScribe drive? (10244)
   
• When trying to label a LightScribe disc, I get a message recommending that I update my LightScribe software. Is an update really necessary? (10232)
   
• Does the additional use of the laser in a LightScribe-enabled drive shorten its life? (10248)
   
• How should I clean my LightScribe-labeled discs? (10250)
   
• Can I add to a LightScribe label that has already been burned? (10277)
   
• Will the LightScribe image cause imbalance when the CD or DVD is spinning in the drive, the way a paper label can? (10238)
   
• Are LightScribe discs environmentally safe? (10255)
   
• Does ultraviolet light fade a LightScribe label? How much does the image fade, and over what period of time? (10252)
   
• What types of labels can I burn on a LightScribe disc? (10235)
   
• What happens if I forget to flip the LightScribe disc before burning the label side? (10243)
   
• What version of the OS supports burning LightScribe labels? (10229)
   
• Can LightScribe discs be recycled? (10256)
   
• Can I leave my computer unattended while the LightScribe label is burning? (10240)
   
• Do slot-loader players affect the coating of LightScribe CDs and DVDs? (10249)
   
• Can I use my computer for other things while the LightScribe label is burning? (10239)
   
• Why did the LightScribe application immediately quit after its launch? (10261)
   
• How should LightScribe labeled discs be handled and stored? (10253)
   
• Is the LightScribe disc hot or dangerous to handle immediately after the label is burned? (10257)
   
• I get an error message that indicates an update is required to use my LightScribe labeling system. Is it really required? (10233)
   
• Will I need to purchase a new LightScribe DVD drive when the new media with the speed enhancement is available on the market? (10230)
   
• When using Surething, my Lightscribe label burns 1/2 to 2/3 then quits and asks for Lightscribe media. (10300)
   
• Toast Titanium / Power DVD / WinDVD is asking for the CD-key. Where is it? (10065)