Support & Downloads

range

model

solutions

LaCie CooKey

Design by 5.5 Designers
USB 2.0
2-Year Limited Warranty
Go to product page

Downloads

Documents

FAQs

Knowledge Base

Troubleshooting

Contact LaCie

Documents

User Manual
Downloads Datasheet [pdf · 1.68 MB]

Downloads

LaCie Private-Public (Private-Public 1.0.8 (Mac), Private-Public (Windows + Win 8)) · 12 December 2012
LaCie PC/Mac Lock (PC Lock v1.7, Mac Lock v1.7) · 26 July 2011

Go to the Downloads page

Filter Results:

Operating System:
Keywords:

Knowledge Base Articles

Browse or search our Knowledge base for in-depth technical support for your product

Simple erase in Mac OS
Fix volume corruption on Mac OS X
Set up a software RAID in Disk Utility
Options when a disk does not unmount
Mac OS error code -1309
Fix volume corruption - Windows Vista
Use the Mac file system on Windows
Fix Volume Corruption - Windows XP
Find a drive in XP Disk Management
Physical troubleshooting

View All | Knowledge Base Home

Using Online Troubleshooting:

We’re sorry you’re having difficulty with your product. To save time, please try our interactive Troubleshooting before contacting LaCie Technical Support.

Choose the scenario that best describes your problem.
Work through the steps that the system presents.
After each step, select the answer that best fits your results.

If Troubleshooting does not solve your problem, all steps will be forwarded to a Technical Support technician.

If your problem is not listed here, please select “Contact LaCie” to be put in touch with Technical Support.

What is the situation you are facing?

We're sorry, but there are no online troubleshooting guides for this product. However, you can search our Knowledge Base, FAQ or contact Technical Support.

Please Log In

So that we may better assist you with your problem, please log into the LaCie Web site. Creating an account and logging in is simple, and helps you get personalized support.