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Frequently Asked Questions
LaCie SAFE Mobile Hard Drive with Encryption
- PC
My drive keeps clicking and can’t be accessed.
(10159)
My drive crashed and I need my data. Do you offer data recovery?
(10026)
How do I contact LaCie for technical support?
(10338)
May I make modifications to my LaCie product?
(10331)
How do I disconnect the drive? Can I just unplug or power down the device while the computer is running?
(10014)
USB 2.0 Questions & Answers
(10631)
What precautions should I take with my LaCie drive?
(10336)
If I send a drive in for warranty repair, will I get my data back?
(10025)
Do I need to use the specific external AC Power Adapter that shipped with my LaCie product?
(10330)
I am having trouble registering, shopping or creating an account on-line at the LaCie website.
(10138)
May I use my LaCie drive in another country?
(10335)
My device needs repair. I have received a warranty repair number from technical support but do not have the original packaging. How do I package it up for shipping?
(10017)
The fonts on your website are too small to read.
(10139)
I just received my drive and the size is somewhat smaller than what I ordered.
(10125)
Identifying my Power Supply
(10751)
My portable drive isn’t getting enough power from the FireWire or USB port of the computer to operate.
(10332)
Depending on the configuration of the Windows VISTA, it may happen that a not restricted user is not able to start the P2 SAFE drive’s application.
(10327)
How many fingerprints can be registered?
(10378)
How many users can have access to a SAFE drive?
(10379)
Troubleshooting the Fingerprint Sensor
(10380)
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