Support & Downloads

Frequently Asked Questions

LaCie DVD±RW with LightScribe, Design by F.A. Porsche - MAC

• How do I contact LaCie for technical support? (10338)
   
• May I make modifications to my LaCie product? (10331)
   
• Do I need to use the specific external AC Power Adapter that shipped with my LaCie product? (10330)
   
• I am having trouble registering, shopping or creating an account on-line at the LaCie website. (10138)
   
• May I use my LaCie drive in another country? (10335)
   
• My device needs repair. I have received a warranty repair number from technical support but do not have the original packaging. How do I package it up for shipping? (10017)
   
• The fonts on your website are too small to read. (10139)
   
• What type of media do you recommend? (10142)
   
• What precautions should I take with my LaCie Blu-ray or DVD drive? (10339)
   
• Are LaCie DVD Rewritable drives compatible with iLife '06 and iDVD 6? (10288)
   
• My LaCie device has multiple FireWire ports on it. Can I connect the drive to two computers at the same time? (10325)
   
• I cannot install the DVD software. My CD drive can’t read it. (10323)
   
• Identifying my Power Supply (10750)
   
• How do I insert or remove media from my DVD, CD or Blu-ray drive? (10340)
   
• Does LightScribe print in full color? (10237)
   
• Do you have any tips for burning DVDs? (10291)
   
• iDVD will not recognize my DVD-R(W) drive. (10061)
   
• Can I duplicate a DVD movie? (10064)
   
• Can I burn data to DVD media? (10063)
   
• I have noticed that, after awhile, some of my LightScribe labeled discs get a whitish powder on them. What is it? (10251)
   
• Does the LightScribe imaging process emit any hazardous chemicals? (10254)
   
• How can I watch commercial movies on my computer using my LaCie DVD drive? (10058)
   
• How can I update my LaCie USB or Firewire Bridge firmware with Silverlining? (10094)
   
• My CD-RW or DVD-R does not show in Toast in OS 9, but will mount a pre-burned CD. (10009)
   
• My CD or DVD recorder is not being recognized by Apples iTunes (or Disc Burner). Toast works fine. (10015)
   
• How do I open the tray on my external CD or DVD recorder in OS X from the keyboard? (10152)
   
• How do I use LightScribe to label a disc? (10234)
   
• I cannot locate the serial number on my LaCie Hard Drive, Design by F.A. Porsche. (10135)
   
• How many LaCie Hard Drive, Design by F.A. Porsche devices can I stack on top of each other? (10145)
   
• Why do labeled LightScribe DVDs look different from labeled LightScribe CDs? (10236)
   
• I cannot burn sessions to DVD media. I can burn sessions to CD media, however. (10066)
   
• Will LightScribe discs work with non-LightScribe drives? (10245)
   
• Can I rewrite or erase a LightScribe label? (10241)
   
• Will there be a firmware or software update required to take advantage of the LightScribe speed enhancement? (10231)
   
• When do I need to update my LightScribe software? (10246)
   
• Can I add content to a LightScribe label I’ve already burned? (10242)
   
• The media packaging I bought indicates I should check with www.lightscribe.com for “optimal use.” How do I know if I need it? (10247)
   
• How do I create video DVD on my Mac with my external DVD recorder? (10060)
   
• What if I make a mistake and try to burn a label on a non-LightScribe disc; will non-LightScribe discs work in my LaCie LightScribe drive? (10244)
   
• Can I use DVD Studio Pro to burn to a double-layer (aka dual-layer) DVD disc? (10147)
   
• When trying to label a LightScribe disc, I get a message recommending that I update my LightScribe software. Is an update really necessary? (10232)
   
• Does the additional use of the laser in a LightScribe-enabled drive shorten its life? (10248)
   
• How should I clean my LightScribe-labeled discs? (10250)
   
• Can I add to a LightScribe label that has already been burned? (10277)
   
• Will the LightScribe image cause imbalance when the CD or DVD is spinning in the drive, the way a paper label can? (10238)
   
• Are LightScribe discs environmentally safe? (10255)
   
• Does ultraviolet light fade a LightScribe label? How much does the image fade, and over what period of time? (10252)
   
• What types of labels can I burn on a LightScribe disc? (10235)
   
• What happens if I forget to flip the LightScribe disc before burning the label side? (10243)
   
• What version of the OS supports burning LightScribe labels? (10229)
   
• Can I leave my computer unattended while the LightScribe label is burning? (10240)
   
• Can LightScribe discs be recycled? (10256)
   
• Do slot-loader players affect the coating of LightScribe CDs and DVDs? (10249)
   
• Can I use my computer for other things while the LightScribe label is burning? (10239)
   
• Why did the LightScribe application immediately quit after its launch? (10261)
   
• When using DVD+R(W) media with my Dual DVD drive, I do not have the option to select Buffer Underrun Prevention. (10131)
   
• How can I learn the function of a button in LightScribe? (10275)
   
• Can I import several images to LightScribe at the same time? (10269)
   
• I want to burn a home movie on my Mac for viewing on a computer. (10062)
   
• How should LightScribe labeled discs be handled and stored? (10253)
   
• Can I burn the LightScribe label before burning the data onto the CD? (10276)
   
• The software bundled with your DVD recorders says it will work on a G3 or newer. But your specs state that it needs a G4 or newer. Why? (10220)
   
• I get an error message that indicates an update is required to use my LightScribe labeling system. Is it really required? (10233)
   
• Is the LightScribe disc hot or dangerous to handle immediately after the label is burned? (10257)
   
• Why can’t I align a circular text in LightScribe? (10272)
   
• Will I need to purchase a new LightScribe DVD drive when the new media with the speed enhancement is available on the market? (10230)
   
• When I try to import an image via the LightScribe import image dialogue box nothing happens. Why? (10267)
   
• Why does the circular text in LightScribe appear unwaged? (10273)
   
• I am getting buffer underrun errors burning DVDs on a Dual DVD-/+ drive using Toast. (10130)
   
• Why is my LightScribe label cut off at the top and bottom? (10263)
   
• Can I burn on several LightScribe DVD drives? (10266)
   
• How can I move or resize the LightScribe background image? (10270)
   
• Is the LaCie LightScribe Labeler software compatible with older Mac OS operating systems? (10258)
   
• When I import a Photoshop PSD file to LightScribe the quality is lowered. Why? (10271)
   
• Can I change a LightScribe template? (10265)
   
• Can I move the LightScribe application to another Mac OS 10.3.x system? (10260)
   
• Why does my LightScribe label appear small on the screen? (10262)
   
• Is the LaCie LightScribe Labeler software compatible with Tiger? (10259)
   
• How can I create an exact square or circle in LIghtScribe? (10274)
   
• Can I save my own LightScribe template? (10264)
   
• When I try to add text to the LightScribe label nothing happens. Why? (10268)