Terms & Conditions

Sales Terms and Returns

  1. All product is shipped F.O.B., LaCie Store "F.O.B." means that title and risk of loss pass to purchaser upon delivery to the carrier. LaCie Store is under no obligation to replace products lost or damaged in transit. Any payment by LaCie Store of freight charges shall be for Purchaser's account, and shall not extend the obligations of LaCie Store with respect to delivery.

    NOTE: Your product was carefully inspected and packaged before shipping. If it arrived damaged, that damage occurred during shipment. You MUST file a claim with the carrier. Call the carrier for information on how to file a damage claim. Do not discard the shipping carton.

  2. Purchaser may select the carrier and the manner of shipment by providing LaCie Store with instructions at the time the order is placed. However, if necessary, LaCie Store reserves the right to select an alternate carrier to avoid substantial delay in product shipment. In the absence of specific instructions, LaCie Store will ship by the method it deems most appropriate.

  3. LaCie Store is not liable for shipping delays caused by governmental order, strikes, lockouts, fires, disasters natural or manmade, weather, and other causes beyond its control.

  4. Product returns are not accepted. Nevertheless, in case the product fails within seven (7) days of purchase, please contact your LaCie Store customer service representative. Prior to returning ANY product for credit or exchange, you must obtain a Return Goods Authorization (RGA) number from a LaCie Store customer service representative. The RGA number MUST be visible on at least two box sides of the return packaging. Returned products without valid RGAs WILL BE REFUSED and returned to the sender at the sender's expense.

  5. Product qualifying for refund must be returned complete, and must include original packing materials, manuals, registration cards, and all other accessories originally provided with the product. In case products are not returned complete, product refund will be refused and product will be returned to the sender at the sender's expense.

    NOTE: Please keep all packing material and documents in the event that your equipment has to be serviced or returned.

  6. Unless otherwise stated, all prices include Japanese consumption tax.

  7. Product specifications subject to change without notice.